Many manufacturers and large resellers offer computer maintenance agreements to buyers. However, many of these agreements include technicians who may have little to no training. Business people need to understand that having an amateur or a hobbyist work on their machines can cause far more problems than these workers will ever fix.
Instead, explain to clients that as trained professionals, your firm can offer the best computer maintenance agreements available. Be willing to work with clients so that they can receive service quickly and easily. Since you are taking care of their other needs, they will be all the more willing to let you help them in this area as well (full article – link above).
Submitted by Computer Consulting 101