The Linux SMB Service Bundle targets companies with 25 to 1,000 users. Channel partners can offer their clients two options: standard support or priority support. “Standard support consists of 12-hr, 5-day telephone support with guaranteed four-hour response time and 24-hr by-7-day online technical support with guaranteed four hour response time.”
On the other hand, “priority support offers a more aggressive response time for customers and partners.” This service gives customer 24-hour by 7-day telephone support for all issues related to the Linux product with a guaranteed one hour response time, along with 24-hour by 7-day online support with a fast four hour response time.
According to Ladd Timpson, “This provides the full package of service an SMB customer wants that is easy to procure and easy for partners to sell.” To learn more about the Novell SUSE Enterprise Linux 9 SMB Bundle, read the full article (link above).
Added by Computer Consulting 101 Professional Kit