Novell, Inc. announced it will be including free training and advanced technical support with its SUSE Linux Enterprise Server product. This initiative ups the ante for rival company Red Hat, Inc. while introducing a new level of support that will directly benefit small- to medium-sized enterprises.
The Waltham, Massachusetts-based Linux vendor is offering a highly-coveted self-study training course worth $495 along with the priority support package Linux Enterprise Server 9, but still maintains the same price. On top of this great offering, Novell has also announced a priority support package for SLES 9 that runs on two CPU systems, offering a 24-hour a day support line and a one-hour telephone response time for all calls, all problems.
In comparison, Red Hat offers 24-hour a day telephone support and a one-hour response time that comes with its premium support package, but only for problems labeled “severity one,” and only for those that subscribe to Red Hat Enterprise Linux Advanced Server at a cost of $2,499 annually. Novell matches that price with its priority package for systems of up to 16 CPUs. But Novell truly puts forth a challenge for Red Hat as the packages get more complex. While both companies offer 24x7 electronic support, Novell is promising a response time not to exceed four hours with its priority package, while Red Hat promises a maximum of two business days.
Both new packages from Novell have been put together with the purpose of improving business for small- to medium-sized companies. By bundling together technology, support and skills into one easy-to-use package, Novell hopes to give these enterprises more control over their technology.
Novell clarified that these support offerings will only be accessible through its channel partners, and that all prices named are for these partners.
Blogged By: Computer Consulting 101