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Wednesday, March 01, 2006

Computer Repair Prices: Control for the Customer

Computer repair prices are ruled by both the competition and the owner’s specific needs. But in reality, consumers should not have very much control over prices. If you present the customer with choices about computer repair prices, he will feel like his needs are being better met. And a satisfied customer will bring more future business.

CHOOSING THE SERVICE

Most customers will enjoy being able to choose whether or not to have repair services done. But many times a simple visit you as a repair expert will end with advice to fix something, which means the consumer will need to spend more money. If you review the computer repair prices with the client and let him choose whether or not to move forward, he will feel he has control over the situation and be more likely to both accept and be happy with the service.

CHOOSING THE PACKAGE

To give customers even more control, you should be prepared to offer them various packages. Computer repair prices might be based on an hourly rate, so you could offer your customer this option. Then offer a second deal that includes a package that covers four service visits within the year. The second might seem like a better deal to the customer, and he might take it. If neither sounds appealing to the client, try offering a parts or repairs discount to him as part of the second option.

THE KEY IS AN INFORMED DECISION

Honesty is the key element in computer repair prices. As a responsible professional, you must inform the client of every billing policy. Most consultants will charge forr one hour of work, minimum, even if the job is only a 10-minute one. If you are out-in-the-open with your clients they know they are making informed decisions.

Your prices should be designated based on your customers’ needs. Keep in mind what they will see as a good value and base your price on this idea. The complete satisfaction of your clients is what is most important, and if they think they have received a good deal, you have done your job.

Added By: Computer Consulting 101