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Tuesday, March 28, 2006

Echopass Extends Hosted Contact Center Services with Microsoft Dynamics CRM 3.0

Echopass and Microsoft are teaming up to offer even more great services for partners. Echopass is "an expert in always-on, on-demand, hosted contact center and CRM solutions." Today the company announced that it was joining with Microsoft to create Microsoft Dynamics CRM 3.0.

The new system will give Microsoft VARs, resellers and enterprise end users a hosted solution. Since launching the original program in December 2005 the company has seen significant growth and is now expanding it to meet the growing needs of customers.

According to Echopass CEO, Vincent Deschamps: "As an early leader in hosted contact center and CRM solutions, Echopass has seen the demands of enterprise clients evolve. Our customers require full integration with their CRM and other back office solutions.... VARs looking to offer Microsoft CRM to their customers will work with Echopass to deliver an on-demand call center that is hosted and integrated with telephony for the work-at-home or centrally located call center agent."

Learn more about Echopass and Microsoft's new partnership and expanded program in the complete article (link above).

Submitted by Computer Consulting Professional 101