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Saturday, May 06, 2006

Computer Consulting 101 Hiring Tools

Computer companies inexperienced in hiring computer consulting firms may need some guidance to help them through the process of retaining these services. Computer Consulting 101 offers Part 2 of hiring tips designed to help professionals through this process.

The following questions can help further determine a computer consulting firm’s credentials and give important details that will determine the right fit for a business when it comes to a long-term technology relationship:

1. “Does your company resell technology products including computer hardware and software? If not, are you a profit center, and do you mind if we shop elsewhere for some products? If we purchase outside products can we still use your analysis and personal computer consulting services?”
2. “Are there any computer vendors, such as ISP’s or phone companies that your firm recommends or for which you act as an affiliate? Do you accept personal commissions or referral fees for clients that use these certain vendors?”
3. “What are your payment terms, rates and hourly minimums? What is billable and not billable?”
4. “Do you charge for travel time and telephone support? Do you charge for e-mail/online support and remote personal support?”
5. “Do you have policies for after-hours work or emergency service?”
6. “Do you have support contracts? What are the costs and benefits?”
7. “Describe one of your long-term small business client accounts.”
8. “Tell me about a recently signed client that didn’t work out, and why it didn’t work.”
9. “Can you provide me with references for your computer consulting work?”
10. “How do you keep up with new tech developments?”
11. “What do you bill clients for and what costs do you initially absorb?”
12. “How do you feel about hand-holding and in-depth user training?”
13. “What user training and technical computer training can and will you provide for clients?”
14. “Will you train our computer administrator to become more self-sufficient even if this training takes away from some job security and more billable hours?”

These questions can help you determine the best fit for you with any computer consulting firm and help guide you through the often difficult process of interviewing candidates.

Blogged By: Computer Consulting 101 Professional Kit