One of the most stressful things about being an IT consultant is getting an emergency call from a client with a small technology budget and a major systems outage. If you’ve been around a while as an IT consultant, you know about small business technology adoption and what it means when clients demand perfection but can’t necessarily afford a lot.
CLIENTS SHOULD UNDERSTAND DOWNTIME AND ITS COSTS
You are your client’s IT consultant, and therefore are responsible for educating them about the importance of protection against emergency downtime. There are two important things you need to do for clients as their IT consultant:
1. Help clients figure out downtime costs.
2. Strongly recommend client investment in spare PC hardware.
Clients with more than a few PCs will eventually get a service history and know what type of hardware breaks on a regular basis. As an IT consultant, you can also teach them how to convince PC vendors to supply replacement parts under warranty coverage and also estimate the time for getting the replacement part to their office and installing it.
A simple calculation of the cost of system downtime to your clients as an IT consultant is achieved using the following equation:
Projected Annual Revenue/(Business Days Per Year x Hours in a Business Day)
Employee downtime can be a major cost to consider for the IT consultant’s clients, along with the time spent by internal gurus trying to find a warranty replacement part during a critical time.
Added By: Computer Consulting 101 Professional Kit