As someone in the IT support field, if you set your rates too low you will be overworked. You need to make sure you are not providing IT support free of charge.
MAKE A PROFIT
You want to keep the amount of your revenue and your expenses as far apart as possible. The expenses you pay out should be significantly less than the revenue you take in, because you need to be able to get a profit and also cover your overhead. Small businesses will sometimes be upset about paying what is considered perfectly acceptable IT support rates, but there will also be quite a few that will comfortable shell out $75 - $100 per hour for IT support.
QUALIFY IT SUPPORT CUSTOMERS
You can find your ideal IT support clients by qualifying them before-hand so you don’t end up with those that can rob you of time and money. They will sap all your energy and resources and prevent you from moving closer to money-making, rewarding accounts.
Added By: Computer Consulting 101