If you have some candidates for what computer consulting firm will help you with your business’ tech support needs, you may still not know how to truly gauge their competence. The following questions can help determine how well your candidates will be able to serve you and give you a good predictor of the future relationship you will have.
1. Are you a reseller, pure computer consulting company or hybrid tech provider?
2. Does your company resell any hardware or software? Are you a profit center, or can we buy products elsewhere?
3. Does your firm work with any other companies or vendors? Do you accept referral fees for directing clients towards certain companies?
4. What are your payment terms, rates, and billing minimums by the hour? What do you consider billable?
5. Do you charge for travel time, telephone support, e-mail and online support or remote support?
6. Are there hourly rate billing premiums for after-hours work or emergencies? What defines these instances?
7. Do you offer IT support contracts, and at what cost and benefit?
8. Tell me about one off your long-term small business clients.
9. Tell me about one of your more recently-added clients.
10. Can you give me an example of a small business client that didn’t work out and tell me why the relationship ended?
11. Do you have references?
12. How do you stay up-to-date with new tech developments?
13. What are your clients billed for, and what costs do you absorb right off the bat? Are there areas of uncertainty?
14. What are your thoughts on hand-holding and providing in-depth user training?
15. What kind of user and tech training do you offer?
16. Are you willing to train internal computer administrators to become more efficient, even if it affects your job security and opportunities to bill extra hours?
Added By: Computer Consulting 101