Encouraging technical staff to explore complex networking solutions is important in the computer industry because these types of solutions are typically worth more hourly. Most members of your technical staff will be able to set up small LANs, troubleshoot, perform cleanup work and desktop rollouts. But you should also devote some of their time to working on higher-end projects with more long-term possibilities.
IT’S ABOUT PROFESSIONAL GRATIFICATION AND JOB SATISFACTION
If you put technical staff on more advanced networking projects, employees will feel a greater sense of professional gratification. Techies like to work on things that challenge them and test their knowledge. Your technical staff members will get frustrated if they spend time studying for a certification exam and then only get to perform menial, simple tasks.
CHALLENGES PROMOTE LOYALTY
When your technical staff feels happy working with challenges, it will be more likely to stay. Training becomes a great retention technique and is a great alternative to putting employees on projects that are beneath their skills.
COMPLEX NETWORKING MEANS LONG TERM CLIENTS
When you train technical staff to work on complicated networking projects, you have a better chance of keeping clients long term. Clients get satisfaction from working with clients over an extended period of time and get to know their support staff well to build relationships. Your technical staff also will get attached to clients and enjoy coming to work each day.
Created By: Computer Consulting 101 Professional Kit