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Friday, June 16, 2006

Hiring a Computer Consultant: What You Need To Know (Part 2)

Now that you know some of the questions to ask before hiring a computer consulting firm, let's go over a few more questions that you will need answered before signing the final papers to hire a consultant.
  1. What are your payment terms, rates and hourly billing minimums? What is billable and what is not billable?
  2. Do you charge for your travel time? Telephone support? E-mail/online support? Remote support?
  3. Are there any hourly rate billing premiums for after-hours or emergency service?
  4. What constitutes after hours or an emergency?
  5. Do you offer support contracts?
  6. What are the cost and benefits?
  7. Can you tell me about one of your more long-term small business client accounts?
  8. Can you tell me about one of your more recently signed-on clients?
  9. Can you tell me about a small business client who didn't work out and why?
  10. Can you provide references?
  11. How do you keep up with new tech developments?
  12. What do you bill clients for and what do you absorb internally? Are there any gray areas?
  13. How do you feel about handholding and in-depth training with users?
  14. What kind of user and technical training can you provide?
  15. Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?
To find out about other questions you should ask, read the whole article (link above).

Submitted by Joshua Feinberg