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Saturday, July 22, 2006

What Are Your Responsibilities in IT Support?

There are quite a few aspects you need to think about when providing IT support to clients. The following areas need to be part of your services:

1. Coordinating telecommunications solutions. When working with sweet spot clients, you will need to work out IT support with the local telephone company in order to get a leased line. You will have to research what kinds of connections your clients need and get very basic dial-up networking recommendations. IT support departments typically will also have to coordinate tech support with ISPs as part of Internet access.

2. Testing. Your IT support services firm will have to be a pat of vertical industry-niched applications, either with you bringing in vertical applications or with your clients asking you to test the application before they make their investment. Your IT support firm will need to ultimately figure out how the vertical application will work with a client’s network.

3. Training the guru or the employees. Your firm will have to be involved in training, whether you are excited about this or not. Sometimes you will have to conduct formal end-uer training sessions with small groups, while other times you might need to engage in more informal training with the internal guru. The guru can then train others on the more routine, simpler tasks.

4. Disasters are inevitable, so count on them. Your IT support services firm will have to make disaster recovery planning a part of your to-do list. This means you have to check the data backup system, antivirus software, power protection and security. Part of your responsibility is also regular maintenance.

Your problem solving and strategic planning are the best skills you can deliver to clients. Before you even provide IT support, you need to focus on taking clients’ IT concerns and put them on paper, organize them and figure out the order or priority in relationship to the client’s company.

Created By: Computer Consulting 101 Professional Kit