The lifetime value of a single relationship could be well into the six-figure range, so you never want to take your clients for granted. Even after you have numerous technicians, you want to touch base with your clients regularly.
There may be a lot of things you need to consider when starting a business, but your first priority now and forever should be relationship building. Your relationship with your clients is what we’ll keep them coming back year after year, not your pricing and products.
To learn more about the values of relationships in IT consulting, read the complete article (link above).
Blogged by Computer Consulting 101