Download This Special Report

Saturday, September 02, 2006

Consumers Look for Real Quality in Their Tech Support

Technology is an integral part of the modern world and makes life easier when it works properly. Many consumers find it difficult to figure out how to keep up with all the latest toys, while others want basic home PC support. Those involved in more complicated business want to use the more sophisticated features of their products.

According to experts, most people only use about ten percent of Microsoft Windows. Confused by features, people will just use what makes them comfortable, not realizing that there is a great deal of help and resources available to them. There is remote, on-site, in-store, national, regional and local support. The challenge for consumers should be determining the right person to call for support. The following are some tips to help those looking for help get the help needed.

REMOTE SUPPORT

Remote support is the best, simplest and most effective and low-cost option for consumers. It has an 85 percent success rate at resolving tech problems, and makes it possible for certified technicians to access the user’s computer remotely. This type of tech support allows the technician to do setup, training, diagnostics and repair via the Internet. Remote support and desktop sharing software allows tech support services to help consumers no matter where they are. Because it can be delivered from any location, it can solve many small business problems at a fraction of the cost of other types of tech support. Remote support contracts can be purchased for as little as $24.95 per month and can be used with company’s and individual’s specific security procedures intact.

EXPERTS AND HOUSE CALLS

In-home tech support is a very expensive option for consumers because they have to pay for travel time, tech downtime and costs of vehicles. Major services such as Best Buy’s Geek Squad can leave customers paying as much as $159 per hour. The service schedule is also based on availability, so while the support might be relatively personal and seemingly convenient it has some downsides. The benefit of this service however is that you can get support in the store, in your home or over the phone 24 hours per day.

IN-STORE TECH SUPPORT

A lot of retail stores offer in-store tech support to determine and fix computer problems. This can be very efficient for retailers and provide centralized service, but it often means consumers have to drag equipment to the store and leave it until it is fixed. Major stores such as CompUSA offer this service, costing $99 or greater. This repair option can be troubling for those worried about security and those that can’t afford to part with their computers for long periods of time.

PERSONAL COMPUTER CONSULTANTS

Customers get the best quality of service by finding a good computer consultant in their area that can handle all their tech support needs. Joshua Feinberg of Computer Consulting 101 advises that smart consumers should go find a high quality tech support consultant that will not point fingers like major store representatives and will take full responsibility for each project from start to finish. A good personal tech support professional can be found in the same way as a good accountant or attorney – through friends, family members and colleagues.

TELEPHONE SUPPORT

The telephone is the most popular tech support option. Sixty-two percent of tech vendors’ service calls start through phone calls and 38 percent come through the Internet. The phone continues to be the most important form of support because of the instant gratification that can be obtained. Even if you have to pay for it, the phone is often the fastest way to get tech support answers.

Added By: Computer Consulting 101