You may have just started working with the IT services contracts business model. And you might very well be worried about how you can live up to the promises you make as part of your IT services contracts agreements. For example, perhaps you have eight clients commanding $165,000 annually in revenue. So how can you support these clients on a short-term basis?
Planning Ahead Increases Your Confidence
With IT services contracts and your business, you need to gauge what you can do today. Set an inventory skills list. Look at what your competitors are doing and find out where there are gaps in your solutions. Which of your services would be useful for those clients that have a real LAN and network? And then look at how competitors make up for their own clients’ deficiencies. You can use this to your advantage when designing attractive IT services contracts.
Most small businesses are a two or three years behind the technology curve, so if your technicians don’t have large numbers of complex certifications or experience with new software, your clients most likely won’t either.
Here are some basic certifications you should look for: a basic MCP; the Microsoft Certified Professional; anything that helps them work with basic desktop operating systems that you will find in small businesses.
Most sweet spot small businesses will not be focused on certifications and will not be able to tell the difference between advanced and entry-level certifications. The important idea is to really think about how you design your IT services contracts and plan ahead.
Blogged By: Computer Consulting 101 Professional Kit