What do you do if you or any other members of your computer consulting staff don’t have advanced technical skills? All you need to do is devote a little time to self study in order to best serve your sweet spot clients.
Break What’s Working
One technique you can do to help build skills with your computer consulting staff is to get a hold of not-for-resale (NFR) copies of products you want to sell, install and service and then work with the product in your “lab.” Go through some basic installations and broken installations with your computer consulting staff (particularly lead technicians and engineers) and get them comfortable with the software.
Installations Are Fairly Easy to Handle
In previous years, it was harder to install things like Novell small business suite or the IBM equivalent … even the 1997 introductory Microsoft Small Business Server. But now these programs are easier to install than ever, and your computer consulting staff will not have to have incredibly advanced skills in order to manage them.
Which Skills Does Your Computer Consulting Staff Need?
In order to best serve clients, your computer consulting staff needs strong PC hardware skills, the ability to deal with P2P setups, an understanding of TCP/IP, an awareness of POP3 and SMTP. Additionally, your computer consulting staff needs to know how to work with basic SOHO routers.
Make sure you share the knowledge among your employees and that everyone is cross training each other. This way, no one can ever extort money from you, blackmail you, try to get huge raises or bonuses or take your clients. Your company’s internal know-how will all be equal and this will keep everyone on your computer consulting staff happy and loyal.
Added By: Joshua Feinberg