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Monday, October 15, 2007

IT Emergencies Require Preparation

You have to be ready for IT emergencies. This means you need to have online resource access, telephone support lines set up, tool kits available and checklists to track everything.

Are Your Abilities a Match?

To properly handle IT emergencies, you have to make sure your skills match the basic needs of your clients. What kind of hardware is your customer using? Which applications are used and how do these things affect their businesses financially and from an operations standpoint?

Assessment prior to going onsite is essential to taking care of IT emergencies.

Can You Really Fix the Problem?

You may find that a customer’s IT emergencies involve Linux and that you don’t have any experience. Therefore, you shouldn’t start a relationship with them based on this type of scenario. You need to be prepared to and capable of handling the IT emergencies you agree to address.

Prepare Your Company for IT Emergencies

New customers might be using familiar hardware and software, but they may be using a random hub, switch or router. Learning to fix this item will take you longer and cost you more money than the money you will make from fixing it. Therefore, you should encourage customers to replace the items with things you can support. Stress that streamlining products will make support issues in the future easier for both of you.

The point is, you are providing better service in less time when you focus on a single type of server, backup software program or anti-virus solution. You can save time during IT emergencies especially when you are not too busy keeping up with an array of renewals and new products.

The Main Point about IT Emergencies

If you can prioritize during IT emergencies, you will truly impress your customers and make them consider being long-term clients. IT emergencies are excellent opportunities to increase loyalty and build long-term client relationships.

Blogged By: Computer Consulting Kit